Grand Hotel Casselbergh

Excellent location and good size rooms.

After having problems with some of the hotels on my last trip, with serious night noise that prevented getting a good night's sleep, I made a special effort to vet the hotels on this trip. The Grand Hotel Casselbergh didn't disappoint. With thick walls, floors, and ceilings, as well as double-pane windows, we never heard any noise during our three-night stay in the Casselergh. I like booking.com, but I don't like the way my noise complaints about specific hotels are not considered "relevant" to the "Most Relevant" rating algorithm, which hides them away somewhere unless the user specifically searches for the 1, 2, or 3 star reviews. Really? What is more relevant to a hotel stay than whether you can get some sleep? Back to the Casselbergh, the public spaces are super impressive and it was a joy to use them. The rooms are quiet and very, very clean. I can't remember a cleaner hotel room. Everything worked and worked well. The staff was helpful and pleasant.

I absolutely loved this hotel – the staff, the location, and of course, the beautiful city of Bruges. The room was stunning, well-equipped, and offered a lovely view of the canal. The location was perfect – less than a five-minute walk to the central market, with plenty of charming restaurants, coffee bars, and brunch spots nearby. The hotel itself felt wonderfully luxurious, almost like stepping back in time. The atmosphere was enchanting, and my stay was truly memorable.

Where do I begin? From first to last, this place felt very special! Underground parking in the middle of the city is a good start! Our room was luxurious and spotless, the bed enormous and super comfy. Wonderful property with some interesting history, lots of beautifully decorated sitting rooms to relax in before heading out. Breakfast was also very enjoyable. Service throughout our stay was excellent, we left late and the front desk were really amenable to this, we used the wonderful spa facilities in the basement which made our stay just a little longer and happier!

The location was perfect for our 3 day break. The staff were very nice, welcoming and helpful. Our room was ideal with all facilities we needed.